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Whirlpool Corporation: Washing Machines

Question for Department for Business, Energy and Industrial Strategy

UIN HL223, tabled on 8 January 2020

To ask Her Majesty's Government, in relation to Whirlpool’s washing machine recall, how the Office for Product Safety and Standards will contact affected Whirlpool customers to ensure that the company is handling its recall effectively.

Answered on

16 January 2020

It is Whirlpool’s responsibility to contact consumers and undertake an effective recall. The Office for Product Safety and Standards is closely monitoring the progress of the Whirlpool washing machine recall and the actions of the company. We have required Whirlpool to keep us fully updated on the progress of the recall, by providing a range of metrics including consumer engagement. OPSS regularly checks Whirlpool’s customer contact on this issue. OPSS will publish regular updates of data on the recall, including on the time taken for customers to receive a remedy.