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Universal Credit: Fraud

Question for Department for Work and Pensions

UIN 1786, tabled on 17 October 2019

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to increase public awareness of universal credit scams.

Answered on

22 October 2019

We have raised awareness of recent Universal Credit advance payment fraud via a dedicated social media campaign, which reminds people of the importance of safeguarding their identity.  Staff throughout the Department are actively encouraged to report any instances of potentially fraudulent activity for investigation.

The Department is committed to the prevention, detection and investigation of all types of benefit fraud. We take the issue of misuse of the welfare system very seriously and will continue to use appropriate penalties to deter fraudulent behaviour which can be very distressing for innocent victims.

If any claimant has concerns about the safety of their personal information, they should speak to a member of Departmental staff, or get help from the national reporting centre for fraud and cybercrime, Action Fraud, online at or by telephone on 0300 123 2040, which is promoted through display materials in Jobcentres.