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Thomas Cook: Insolvency

Question for Department for Work and Pensions

UIN 293716, tabled on 2 October 2019

To ask the Secretary of State for Work and Pensions, what dedicated emergency support her Department has put in place to help and advise Thomas Cook members of staff who have lost their jobs.

Answered on

7 October 2019

DWP stands ready to support anyone affected by the closure of Thomas Cook, with our Rapid Response Service (RRS) offer. This is a redundancy service designed to give support and advice to employers and their employees when faced with redundancy. It is coordinated nationally by the National Employer and Partnership Team (NEPT) and is managed by Jobcentre Plus.

The RRS has been mobilised to help people find a new job as soon as possible by offering tailored support. Each Jobcentre Plus district deploy resources according to the situation and the requirements of the workforce. The RRS is delivered in partnership with a range of national and local partners, including National Careers Service and local service providers.

NEPT have contacted several large employers and trade bodies to identify a range of opportunities for Thomas Cook members of staff who have lost their jobs and the Department is working closely with over 100 employers to offer support and opportunities. We are delivering over 65 Job Fairs nationally, where ex-employees can meet local employers with vacancies.

The full range of support available from Jobcentre Plus and partners includes:

  • Information advice and guidance.
  • Connecting people to jobs in the labour market.
  • Help with job search including CV writing, interview skills, where to find jobs and how to apply for them.
  • Help to identify transferable skills and skills gaps (linked to the local labour
  • Training to update skills, learn new ones and gain industry recognised
    certification that will improve employability.
  • Help to overcome barriers to attending training or securing a job or
    self-employment such as child care costs, necessary tools, work clothes, travel costs etc.
  • On-site presentations to those affected.
  • Job Fairs and Job Clubs where appropriate.

Our local teams are monitoring all new claims to benefits to identify where the claimant is an ex-employee of Thomas Cook so that they quickly receive the right level of support.

The information requested on the number of ex-employees who have been offered alternative employment opportunities is not available and could only be obtained at disproportionate cost.

Named day
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