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101 Calls: Fees and Charges

Question for Department for Digital, Culture, Media and Sport

UIN 291112, tabled on 25 September 2019

To ask the Secretary of State for Digital, Culture, Media and Sport, what recent assessments he has made of the barriers to 3 network customers connecting to the 101 service due to tariff issues.

Answered on

3 October 2019

The inclusion or exclusion of the 101 number from mobile phone plans is a decision made by individual telecom providers. Mobile phone customers can adjust their mobile phone settings, so they can ‘opt in’ to chargeable calls and use the 101 number. It is for telecom providers to provide this information to their customers in their plans.

The Home Office is removing charges for the 101 police non-emergency number, making the number free of charge for all members of the public from April 2020. The Policy for this sits with the Home Office.

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