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Social Security Benefits: Dementia

Question for Department for Work and Pensions

UIN 286185, tabled on 3 September 2019

To ask the Secretary of State for Work and Pensions, what assessment she has made of the merits of having a designated person in job centres and social security offices to provide information to claimants with Alzheimer's disease and memory loss-related illnesses and their carers.

Answered on

9 September 2019

DWP is committed to providing the best possible support for all our claimants, including the most vulnerable in society. We are continuously reviewing and improving the service for vulnerable people, including its claims processes, to ensure that it is accessible and responsive to their needs.

Work coaches undergo a comprehensive learning journey which equips them with the tools, skills and behaviours required to support claimants with a range of disabilities and health conditions. This includes tailoring the support we provide to the needs of the customer, and the disabilities and health conditions they present with, and also extends to signposting to expert partner organisations for further support. Where the claimant is unable to attend the job centre due to their disability or health condition, we are able to offer a home visit from a DWP Visiting Officer.