To ask the Secretary of State for the Home Department, what representations he has received on the efficiency of the UK Visa and Citizenship Application Services online appointment booking system; and if he will make a statement.
31 July 2019
Sopra Steria Ltd (SSL) monitors the performance of the UKVCAS website and regularly reviews feedback from customers to ensure the website meets their needs and expectations.
So far, since service inception in November, the following improvements have been made to the online booking system:
- more detailed information in the FAQs section to help customers resolve problems
- improved visibility of appointments by expanding the number of locations that customers can view from four to eight.
- extended period for customers booking appointments from four to six weeks for core service points and from two to four weeks for enhanced service points.