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Personal Independence Payment

Question for Department for Work and Pensions

UIN 277206, tabled on 15 July 2019

To ask the Secretary of State for Work and Pensions, what the average time taken was to process a claim for personal independence payment in the last 12 months for which information is available.

Answered on

18 July 2019

The median clearance time from registration to DWP decision for Personal Independence Payment claims cleared under normal rules from 1st May 2018 – 30th April 2019, the latest 12-month period for which data is available is 100 calendar days, which is approximately 14 weeks. The median clearance time for claims decided in April 2019 was 13 weeks, down by over two thirds since July 2014.

Source: PIP ADS


  • The status of claims as 'normal rules' is shown as at the DWP decision. It is possible for claims to transition between normal/special rules during the course of the claimant journey.
  • The 'Registration to DWP decision (end to end)' clearance time is measured as the average time between the date of registration of the claim and the date of the DWP decision to either award or disallow the claim. It does not include claims that were withdrawn by the claimant or claims that were disallowed by DWP pre-referral to the Assessment Providers (e.g. for failure to meet basic eligibility criteria or failure to return the Part 2 form within the time limit).
  • The median time is the middle value if you were to order all the times within the distribution from lowest value to highest value. The median is presented here instead of the mean because the mean can be unduly affected by outlying cases (e.g. cases were the person has been hard to reach due to being in prison, hospital, failed to attend the assessment on numerous occasions etc.)
  • Great Britain only.
  • This is unpublished data. It should be used with caution and it may be subject to future revision.
  • The median clearance time is rounded to the nearest whole day.
Named day
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