Question
To ask the Secretary of State for Justice, what steps he is taking to ensure that insurance companies do not submit incorrect Not Admitted responses through the Litigant in Person portal.
Answered on
10 July 2019
The Government wants to ensure that all claimants progress their claim efficiently and that claims for compensation are not unnecessarily delayed. As part of the new process, the Government is working in partnership with expert stakeholders to develop a bespoke alternative dispute resolution scheme to support unrepresented claimants and enable them to gain, at no cost to themselves, an independent view on the liability decision made by the defendant insurer. The new IT Service will also be publishing regular management data on how claims are handled by defendant insurers, including on how many times insurers are denying liability.