Skip to main content

Probate: Internet

Question for Ministry of Justice

UIN 264765, tabled on 14 June 2019

To ask the Secretary of State for Justice, what assessment he has made of the effectiveness of the new online probate application system.

Answered on

24 June 2019

This service is assessed through a range of measures, such as user feedback and user satisfaction. Of 4,995 responses from users who submitted their application online 93% indicated, from five feedback options, that they were satisfied or very satisfied with the online application service provided. The online system is being continually improved and developed as a result of the feedback provided.