To ask the Secretary of State for Justice, what assessment he has made of the effectiveness of the new online probate application system.
24 June 2019
This service is assessed through a range of measures, such as user feedback and user satisfaction. Of 4,995 responses from users who submitted their application online 93% indicated, from five feedback options, that they were satisfied or very satisfied with the online application service provided. The online system is being continually improved and developed as a result of the feedback provided.