To ask the hon. Member for Broxbourne, representing the Speaker's Committee for the Independent Parliamentary Standards Authority, what estimate he has made of the number of emails from hon. Members sent to IPSA in June 2019 that have not received a response within three days; and if he will make a statement.
This answer is the replacement for a previous holding answer.
20 June 2019
IPSA has a key performance target to respond to 90 per cent of emails within five working days. Between 1 June and 13 June, IPSA responded to 88 per cent of the 563 emails received within this target. IPSA has recently brought in five temporary staff to help improve its response times following the introduction of a new finance, payroll and expenses system in April 2019.