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Probate Service: Digital Technology

Question for Ministry of Justice

UIN 263130, tabled on 11 June 2019

To ask the Secretary of State for Justice, what assessment he has made of the effectiveness of the digitisation of the Probate Service.

Answered on

18 June 2019

The 2018 amendments to the non-contentious probate rules enabled personal applications to be submitted online. This service is assessed through a range of measures, such as user feedback and user satisfaction. Of 4,995 responses from users who submitted their application online 93% indicated, from five feedback options, that they were satisfied or very satisfied with the online application service provided. The online system is being continually improved and developed as a result of the feedback provided.