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Universal Credit

Question for Department for Work and Pensions

UIN 256352, tabled on 20 May 2019

To ask the Secretary of State for Work and Pensions, if she will change the rules on universal credit joint applications to enable couples to verify their ID in person at separate times.

Answered on

29 May 2019

At present, there are various ways in which a claimant can verify their identity for Universal Credit purposes: online using the verify service; in person using primary and secondary ID verification or; by using biographical questions, for those who do not have identity documents.

If an appointment is needed to verify a claimant’s ID in person, both members of a “couple claim” are not required to attend at the same time. The current process is that separate appointments will be arranged for each partner, at a time that is convenient for them.