Skip to main content

Independent Case Examiner: Complaints

Question for Department for Work and Pensions

UIN 254099, tabled on 14 May 2019

To ask the Secretary of State for Work and Pensions, how many of the 158 complaints about the Independent Case Examiner in 2017-18 were on the length of time it took to investigate a complaint.

Answered on

22 May 2019

The Independent Case Examiner’s Office recorded 158 complaints about its service during the 2017/18 reporting year, of which 60 concerned delays in starting investigations and 6 concerned delays in concluding investigations.