To ask the Secretary of State for the Home Department, whether he plans to allocate additional resources to the Migrant Help phone line to respond to asylum accommodation calls from September 2019.
16 May 2019
Migrant Help recently won the contract to deliver the Advice, Issue Reporting and Eligibility (AIRE) contract. AIRE will provide advice and guidance on the asylum process, their rights and signposting different services. It will also provide asylum seekers with a single point of contact, independent from the accommodation providers and the Home Office, to report issues.
The resourcing of the Migrant Help phone lines are included as part of the AIRE contract and we are working with them to ensure a smooth transition of service.
I have attached the AIRE statement of requirements which provides further information about the AIRE contract.