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101 Calls

Question for Home Office

UIN 251242, tabled on 7 May 2019

To ask the Secretary of State for the Home Department, how many and what proportion of calls made to the police on the non-emergency 101 number are terminated by the caller while they are waiting for a person to answer that call.

Answered on

13 May 2019

The Home Office does not hold information on total amount of charges for calls to 101.

The Home Office is reviewing charges for the 101 non-emergency telephone number.

While it may not be an option for everyone, the public can also report non-emergency crimes online via forces’ websites, free of charge. The Home Office is supporting the digital transformation of policing through programmes such as the Digital Policing Portfolio (DPP), led by the NPCC. Within the DPP, the Digital Public Contact programme aims to provide appropriate digital channels for the public to report and track crime online, facilitating greater public-police interaction in real time.

The Home Office does not hold data on calls to 101 terminated by the caller.

Answered by

Home Office
Named day
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