To ask Her Majesty's Government what measures Highways England have put in place to monitor the performance of highways maintenance contractors; and whether financial penalties are imposed when contractors fail to meet the specified standards.
10 April 2019
Highways England ensures that its supply chain is selected, incentivised and performs in line with its key performance indicators. Supplier performance is measured on a monthly cycle through the Collaborative Performance Framework process. This scores suppliers on a scale of 0 – 10; the metrics are updated annually.
The contractual arrangements for firms working on the strategic road network provide for both financial reward and penalty depending on performance against the agreed cost of work undertaken. There is also a process of redress for poor quality, including non-compliance with contract, standards or statutory obligation. This ranges from contractors having to bear the cost of correcting defective work through to contract termination.