To ask the Secretary of State for Transport, what assessment he has made of the effectiveness of the implementation of delay repay for (a) Northern and (b) First Transpennine Express rail services.
25 February 2019
DfT published research in October 2018 on the effectiveness of the rail passenger compensation regimes: https://www.gov.uk/government/publications/rail-delays-and-compensation-2018. The operators provide the Department with Delay Repay figures annually which we publish here: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/744567/2017-2018-passenger-compensation-figures.pdf
Northern introduced Delay Repay from 15 minutes (DR15) in December 2018.