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Railways: North of England

Question for Department for Transport

UIN 222614, tabled on 18 February 2019

To ask the Secretary of State for Transport, what assessment he has made of the effectiveness of the implementation of delay repay for (a) Northern and (b) First Transpennine Express rail services.

Answered on

25 February 2019

DfT published research in October 2018 on the effectiveness of the rail passenger compensation regimes: https://www.gov.uk/government/publications/rail-delays-and-compensation-2018. The operators provide the Department with Delay Repay figures annually which we publish here: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/744567/2017-2018-passenger-compensation-figures.pdf

Northern introduced Delay Repay from 15 minutes (DR15) in December 2018.