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Universal Credit

Question for Department for Work and Pensions

UIN 219577, tabled on 11 February 2019

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 February 2019 to Question 214626, Universal Credit, what proportion of started universal credit claims were never finished due to (a) failure to attend an initial interview, (b) claimant commitment not accepted, (c) the claim was withdrawn, (d) failure to attend a subsequent interview and (e) non-entitlement.

Answered on

14 February 2019

The table below provides the information requested for claimants who made a declaration in August 2018 and subsequently closed their claim before receiving a payment.


Failure to attend an initial interview

Failure to attend a subsequent interview

Claimant commitment not accepted

Non-entitlement * (this includes claims that were withdrawn – see notes **)







* Due to recent methodological changes in calculating reasons for claims closing the percentages provided here may not match to those provided previously.

** 4% of the total number of claims were withdrawn.

Figures have been rounded to nearest 1%.

Failure to attend an initial interview includes both initial appointments that have not been attended and cases closed due to failure to book initial interview.

For case to be counted as failure to attend a subsequent interview the claimant must have attended at least one appointment and then had their case closed with the failed to attend closure reason.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.