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Disclosure and Barring Service: Swiss Post Solutions

Question for Home Office

UIN 209744, tabled on 17 January 2019

To ask the Secretary of State for the Home Department, what estimate he has made of the number of occasions on which sensitive information has been attached to incorrect case files by Swiss Post Solutions in the course of work outsourced from the Disclosure and Barring Service.

Answered on

25 January 2019

DBS do not have a contract with Swiss Post Solutions. Swiss Post Solutions is a sub-contractor of Tata Consultancy Services (TCS).

Swiss Post Solutions, as a sub-contractor, are managed by TCS. TCS report on service level agreements and key performance indicators relating to work conducted by Swiss Post Solutions and their performance is monitored by the DBS.

Swiss Post Solutions handle more than 6,000 pieces of correspondence each month relating to DBS barring business, and have been used for barring since 4 September 2017. In this time the DBS have been informed of one occasion on which information was attached to an incorrect case file. This error was identified and remedied internally before any correspondence was sent.

Answered by

Home Office