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Post Offices: Standards

Question for Department for Business, Energy and Industrial Strategy

UIN 193371, tabled on 20 November 2018

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has made a comparative assessment of the level of customer service provided at post offices operated by (a) the Post Office and (b) WH Smith; and if he will make a statement.

Answered on

28 November 2018

The Government has no involvement in the day to day running of the Post Office. The Post Office is committed to ensuring all branches across its network offer excellent customer service and has a long history of working with its many franchise partners, including WHSmith to achieve this.