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Railways: Compensation

Question for Department for Transport

UIN 191961, tabled on 15 November 2018

To ask the Secretary of State for Transport, what assessment his Department has made of the accuracy of delay repay decisions.

Answered on

21 November 2018

Train operators are expected to have fair and transparent processes for considering Delay Repay applications as set out in detail in their Passenger’s Charter. The train operators use industry delay data provided by Network Rail, who have an obligation to ensure that this delay data is accurate.

If any passenger is unhappy with the decision taken by the train operator with regards to a Delay Repay claim, then they will shortly be able to take this up with the new Rail Ombudsman.