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Post Offices: Franchises

Question for Department for Business, Energy and Industrial Strategy

UIN 187072, tabled on 1 November 2018

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will enable Post Offices that make a profit to remain as a Crown post office rather than being franchised.

Answered on

6 November 2018

The Post Office has commercial freedom to deliver this strategy as an independent business. The decision whether to franchise a Crown post office is an operational matter of commercial judgement for the Post Office.

There are over 11,300 branches (almost 98% of the total network) already operating successfully on a franchise or agency basis. Franchising is part of the Post Office’s modernisation programme designed to improve customer experience while putting the network on a sustainable footing and reducing the burden to the taxpayer. This helped Crown branches move from a £46 million loss in 2012 to a break even today.

Answered by

Department for Business, Energy and Industrial Strategy
Named day
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