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Universal Credit

Question for Department for Work and Pensions

UIN 177292, tabled on 9 October 2018

To ask the Secretary of State for Work and Pensions, if she will make TrainingBuild for Universal Credit available to welfare advice centre staff.

Answered on

15 October 2018

While the Universal Credit Full Service training platform cannot be released to non-DWP staff for security reasons, there are a range of alternate materials available to inform our stakeholders of our processes and online systems.

As part of our engagement workshops and sessions with external partners, including welfare advice staff, we have introduced a number of materials that show elements of the online service and demonstrate how we use it to manage claims. These cover aspects such as opening accounts, making claims, use of the online journal and reclaims. These are supported by freely available online videos and publications which tell the story of the transition to Universal Credit.

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