Skip to main content

Independent Case Examiner

Question for Department for Work and Pensions

UIN 176687, tabled on 8 October 2018

To ask the Secretary of State for Work and Pensions, how many complaints have been (a) received and (b) determined by the Independent Case Examiner in each year since 2010.

Answered on

16 October 2018

The table below details the number of complaints (a) received (including the number accepted for examination) and (b) determined by the Independent Case Examiner in each full reporting year since 2010.

Reporting Year

Received

Accepted for Examination

Resolved or Settled to the complainants satisfaction

Determined by the Independent Case Examiner

2010/11

3371

1333

746

641

2011/12

2672

1178

555

771

2012/13

2949

1001

360

899

2013/14

3233

1126

377

786

2014/15

3268

1149

229

888

2015/16

2628

1101

171

586

2016/17

2940

1137

211

660

2017/18

5857

2784

224

698