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Revenue and Customs: Telephone Services

Question for Treasury

UIN 172635, tabled on 10 September 2018

To ask the Chancellor of the Exchequer, what the average cost per call is of opening HMRC contact centres (a) Monday to Friday and (b) on a (i) Saturday and (ii) Sunday.

Answered on

18 September 2018

HMRC does not hold this information because they allocate staff resource in a flexible manner across a range of customer services and channels. This allows HMRC resource to be used more effectively and delivers better value for money.

Answered by

Interests declared
The Member has declared that they have interests which may be relevant to the subject matter of this question.