To ask Her Majesty's Government what assessment they have made of local authorities using 0845 numbers to deliver services; and what action, if any, they plan to take to encourage them to use cheaper alternatives.
Answered on
25 July 2018
The use of 0845 numbers for customer services was made illegal in 2014. The Department expects that local authorities are fully compliant with the law and has therefore made no assessment of local authorities using 0845 numbers in the delivery of services.