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Southern: Standards

Question for Department for Transport

UIN HL9156, tabled on 3 July 2018

To ask Her Majesty's Government what plans they have to review the quality and timeliness of information for passengers produced on the Southern rail network following the failure of services on 2 July.

Answered on

17 July 2018

It is the responsibility of the operator and Network Rail to ensure that passenger information is accurate and given in a timely manner. When operational incidents occur that cause service disruption, such as on 2nd July, the Department for Transport expects that information is provided to passengers as quickly as possible in order that they can make informed decisions.