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Universal Credit

Question for Department for Work and Pensions

UIN 158772, tabled on 28 June 2018

To ask the Secretary of State for Work and Pensions, for what reasons enquiries from hon. Members on universal credit will not be taken by telephone; when the new system for answering such enquiries was introduced; and if she will make a statement.

Answered on

3 July 2018

We confirmed last year that claimants do not need to give consent for MPs and their caseworkers to raise concerns. Prior to the roll-out of Universal Credit Full Service in their constituency, we write to each hon. Member. The letter explains the implicit consent arrangements for MPs and also provides the telephone number and email address of the District Manager in the constituency, so that MPs can contact District Managers if there are urgent constituent cases that need attention. This is the best route to raise issues on behalf of constituents and works well because MPs’ offices can establish local relationships.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.