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Home Office: Complaints

Question for Home Office

UIN HL8844, tabled on 21 June 2018

To ask Her Majesty's Government how many people complained about ill treatment by the Home Office since 2010; how many of those complaints are still outstanding; and what is the estimated time it will take to resolve those outstanding cases.

Answered on

5 July 2018

For immigration and customs routes, data is not recorded in a manner which would allow for a report on how many complaints since 2010 relate to ill-treatment.

To find the number of complaints which relate to ill-treatment, number outstanding and expected time to resolve each complaint wouldrequire a trawl through each individual case to ascertain the nature of the enquiry, and this would breach the disproportionate cost threshold.

Answered by

Home Office