To ask the Secretary of State for Business, Energy and Industrial Strategy, what mechanisms are in place to compensate (a) households and (b) businesses for the disconnection of gas due to a shortage of available gas supply on the network.
15 March 2018
Under the gas Quality of Service Guaranteed Standards, set by Ofgem, after the first 24 hours of a gas disruption, affected householders will be compensated for time without gas. A domestic customer will receive £30 for each 24-hour period without gas, which is paid automatically through their gas supplier. Small businesses will receive £50 for each 24-hour period without gas, which will also be paid automatically through their gas supplier.