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Natural Gas: Shortages

Question for Department for Business, Energy and Industrial Strategy

UIN 131258, tabled on 6 March 2018

To ask the Secretary of State for Business, Energy and Industrial Strategy, what mechanisms are in place to compensate (a) households and (b) businesses for the disconnection of gas due to a shortage of available gas supply on the network.

Answered on

15 March 2018

Under the gas Quality of Service Guaranteed Standards, set by Ofgem, after the first 24 hours of a gas disruption, affected householders will be compensated for time without gas. A domestic customer will receive £30 for each 24-hour period without gas, which is paid automatically through their gas supplier. Small businesses will receive £50 for each 24-hour period without gas, which will also be paid automatically through their gas supplier.