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Southeastern: Compensation

Question for Department for Transport

UIN 131201, tabled on 6 March 2018

To ask the Secretary of State for Transport, how much Southeastern has (a) paid to passengers in compensation and (b) received in compensation from Network Rail in each of the last five years.

Answered on

12 March 2018

The Department publishes how much passenger compensation is paid to passengers at

Compensation is paid by Network Rail to Train Operating Companies for planned disruption on the network (Schedule 4 Payments) and, depending on the actual performance of both Network Rail and the train operator, Network Rail may pay compensation for unplanned disruption (Schedule 8 payments).

Under their track access agreement, compensation for unplanned disruption passes between Govia Thameslink Railway and Network Rail based upon which party is responsible for each disruptive incident. The Department does not see the breakdown of the compensation paid by each party. In a recent answer to Parliament [UIN 130589] I provided this information for all Train Operating Companies.

NR publish this information at

Please note that these values in these tables are based on the invoices Network Rail have received up until November 2017 and are therefore subject to change, as and when historic disputes are settled.