To ask Mr Chancellor of the Exchequer, what steps his Department are taking to fix technical problems with HMRC's tax-free childcare system.
Answered on
29 January 2018
More than 325,000 parents have a live childcare account and are using the childcare service to access government support with childcare.HMRC have delivered a range of improvements and continue to improve the service based on customer feedback. Fewer customers see error screens and the vast majority of customers receive an eligibility response within five working days, if not instantly. They have also recruited more staff to work on the childcare service helpline, to improve the service for customers who need to contact them by telephone.
Answered by
Treasury