To ask the Secretary of State for Work and Pensions, what steps her Department has taken to ensure that benefit assessment and claim forms are offered in accessible formats.
22 January 2018
Where our customers advise us that they need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. This means the Department communicates with customers in a variety of different formats such as Braille, audio, large print, through third party interpreters or by arranging for a member of staff to visit the customer in their home.
Forms are available as a reasonable adjustment in electronic formats compatible with assistive software such as JAWS, Dragon, NVDA, Read & Write, and Zoomtext.
The Department is continuously working to improve its written customer communications products, including letters, forms and leaflets, so they are clear and accessible to as many of our customers as possible. We follow accessible design principles, including the use of plain language.