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Banks: Closures

Question for HM Treasury

UIN 121719, tabled on 9 January 2018

To ask Mr Chancellor of the Exchequer, what estimate his Department has made of the number of high street bank branches that have closed in the last twenty years.

Answered on

15 January 2018

Treasury Ministers and officials have meetings with a wide variety of organisations in the public and private sectors as part of the process of policy development and delivery. Details of ministerial and permanent secretary meetings with external organisations on departmental business are published on a quarterly basis and are available at:

The Treasury does not make assessments of, nor collect data on, bank branch closures. While the decision to close a branch remains a commercial judgement for banks, the impact on communities must be understood, considered and mitigated where possible.

The industry’s Access to Banking Standard, launched in May 2017, commits banks to ensure personal and business customers are better informed about branch closures and the reasons for them closing, along with the options they have locally to continue to access banking services, including specialist assistance for customers who need more help. The Access to Banking Standard is monitored and enforced by the independent Lending Standards Board.

99% of banks’ personal and 95% of banks’ business customers are now able to withdraw cash, deposit cash and cheques, and make balance enquiries at a Post Office counter via its network of 11,600 branches. At Autumn Budget 2017, my predecessor wrote to the Post Office and UK Finance to ask them to raise public awareness of the banking services available at the Post Office for individuals and SMEs.

The Government also recognises the important role credit unions play in delivering essential services to financially underserved communities. To help expand credit unions’ reach, at Autumn Budget 2017 the Government announced that where a credit union’s membership conditions are based on a local area, a credit union will be able to increase the number of potential members it can have to from 2 to 3 million. This will allow individual credit unions to offer their services to more people over a wider area.

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