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Energy: Meters

Question for Department for Business, Energy and Industrial Strategy

UIN 118286, tabled on 7 December 2017

To ask the Secretary of State for Business, Energy and Industrial Strategy, whose responsibility is it to (a) move and (b) pay for the relocation of an old meter when it is replaced with a smart meter and who should bear the cost for the completion of such work.

Answered on

12 December 2017

A smart meter will normally be installed in the same location as the traditional meter it is replacing. The responsibility to move and pay for any relocation depends on the situation and could fall to the energy supplier, network operator or property owner.

There are some circumstances where the meter should be moved for free – for example if a customer is on the Priority Services Register and has difficulty accessing the meter.

Energy UK have produced a guide for smart meter installers relating to issues facing consumers which is available online:

http://www.energy-uk.org.uk/files/docs/GuidanceforElectricityandGasMeterInstallationCustomerFacingIssues.pdf

Answered by

Department for Business, Energy and Industrial Strategy
Named day
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