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Welfare Tax Credits: Telephone Services

Question for HM Treasury

UIN 108871, tabled on 20 October 2017

To ask Mr Chancellor of the Exchequer, what steps he is taking to switch HM Revenue and Customs's tax credit hotline to a freephone number.

Answered on

25 October 2017

In 2014, HM Revenue and Customs (HMRC) moved from 08 numbers to 03 numbers, which are often free in people’s phone packages. In addition, HMRC has introduced a number of online services, including webchat, which are proving very popular. They enable millions of tax credit customers to connect with the department at no cost, and at a time that is convenient for them, without the need to call.‎

Answered by

Treasury
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