To ask Mr Chancellor of the Exchequer, what steps he is taking to switch HM Revenue and Customs's tax credit hotline to a freephone number.
25 October 2017
In 2014, HM Revenue and Customs (HMRC) moved from 08 numbers to 03 numbers, which are often free in people’s phone packages. In addition, HMRC has introduced a number of online services, including webchat, which are proving very popular. They enable millions of tax credit customers to connect with the department at no cost, and at a time that is convenient for them, without the need to call.