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Universal Credit

Question for Department for Work and Pensions

UIN 4548, tabled on 12 July 2017

To ask the Secretary of State for Work and Pensions, how many complaints his Department received on claimants whose legacy benefits were not protected following their transfer to universal credit.

Answered on

17 July 2017

The department does not collect such specific complaints data.

To obtain this information we would need to examine individual complaints grouped under the broader categories of “You were wrong about my entitlement” and “You paid me the wrong amount”.

Owing to the volume of complaints that will need to be examined to obtain this information it can only be collated at disproportionate cost to the department.

Named day
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