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Question for Department for Transport

UIN HL6724, tabled on 6 April 2017

To ask Her Majesty’s Government whether they have been officially informed by Southern Rail that they have withdrawn "turn up and go" access for disabled passengers from 33 stations; and if so, whether they intend to intervene to ensure that this service is restored.

Answered on

24 April 2017

Govia Thameslink Railway (GTR) have advised the Department for Transport that passengers do not have to book assistance before travelling with them; GTR only recommend this to ensure they have staff prepared with ramps or that alternative travel is in place if a station is not accessible.

We take the issue of accessibility on our railways extremely seriously. It is vital that all passengers, including disabled passengers, are able to use public transport and we look to train operators to make reasonable adjustments to facilitate unbooked assistance.