To ask the Secretary of State for Transport, with reference to page eight of the Action Plan for Information on Rail Fares and Ticketing, published in 2016, what progress has been made on delivering the commitment on enabling customers to claim back relevant expenses relating to having forgotten a valid railcard at the time of travel.
Answered on
21 March 2017
A rule change has just been introduced by all train companies which means that, once a year, someone penalised for failing to show a Railcard which they should have been carrying can get a refund if they are able to produce the card later.
This is the first improvement for customers to be accomplished out of a wide-ranging action plan agreed last December between the government, train companies, and consumer groups.