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Department for Work and Pensions: Telephone Services

Question for Department for Work and Pensions

UIN 64744, tabled on 21 February 2017

To ask the Secretary of State for Work and Pensions, how much income has been accrued to his Department from premium rate telephone lines in each of the last five years for which figures are available.

Answered on

1 March 2017

The Department for Work and Pensions’ (DWP) current policy is that to claim benefit should be free so it uses 0800 telephone numbers for these calls. The Department uses 0345 telephone numbers where its customers call for other reasons, and these are calls that typically take less time to resolve. Any charges that apply to these calls will be set by the customer’s telephone or mobile operator and vary depending on call plan type and the time of day at which the call is made. If a customer raises concerns over the cost of a call, we will offer to call them back.

The Department does not use premium rate telephone numbers. Since January 2008 there have been no revenue sharing numbers in use in the Department for Work and Pensions.