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Department for Transport: Telephone Services

Question for Department for Transport

UIN 64742, tabled on 21 February 2017

To ask the Secretary of State for Transport, how much income has been accrued to his Department from premium rate telephone lines in each of the last five years for which figures are available.

Answered on

1 March 2017

The vast majority of calls to the Driver and Vehicle Licensing Agency (DVLA) are either free or charged at local rate. However, the DVLA does operate three premium rate phone lines. One phone line allows car hire companies to check the entitlement to drive of those wishing to hire vehicles where needed. The revenue which DVLA receives covers the cost of providing this service to commercial companies.

The other two numbers allow customers to use translation services when contacting DVLA. This follows a decision made by the previous Government that callers who request a translation service will now pay for this via the cost of the call so that the customer bears the cost of the translation and not the Government or other DVLA customers.

The income accrued to DVLA for the last 5 years is

Financial year

£’000

2011-12

740

2012-13

825

2013-14

955

2014-15

1,026

2015-16

971

The Driver and Vehicle Licensing Agency (DVLA) is the only body within the Department for Transport that operates premium rate numbers.