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Ombudsman Services

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Question for Department for Business, Energy and Industrial Strategy

UIN 63332, tabled on 7 February 2017

Question

Richard Arkless
Scottish National Party
Dumfries and Galloway
Commons

To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent assessment his Department has made of the effectiveness of the Consumer Ombudsman regime.

Answer

Margot James
Conservative
Stourbridge
Commons

Answered on

20 February 2017

The Consumer Ombudsman is run by Ombudsman Services, a not for profit private sector company. Chartered Trading Standards Institute, who act on behalf of my rt. hon Friend the Secretary of State for Business, Energy and Industrial Strategy, have audited and approved Ombudsman Services as being compliant with the Alternative Dispute Resolution (ADR) Regulations.

The Government is committed to an ADR landscape that works for all those who wish to use it. I meet regularly with consumer representatives and enforcement bodies to discuss a range of issues, including ADR.

A number of detailed responses to a call for evidence in June were received that related to the ADR regime. The Department is considering these responses carefully and a response will be published in due course.

Answered by

Department for Business, Energy and Industrial Strategy
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