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Personal Injury: Compensation

Question for Ministry of Justice

UIN 61433, tabled on 24 January 2017

To ask the Secretary of State for Justice, if she will assess the potential merits of banning claims management companies from making cold calls for personal injury claims.

Answered on

31 January 2017

Claims management companies (CMCs) are already banned from introducing claims, or details of potential claims to solicitors if these have been obtained by an unsolicited approach by telephone or in person. The majority of unsolicited calls for personal injury claims are made by illegal unregulated businesses. Regulators are working together to tackle illegal activity where identified.

The government recently consulted on measures to reform the whiplash claims process, and sought feedback on whether any specific measures should be put in place in relation to CMCs operating in the personal injury sector. This important consultation closed on 6 January 2017. The Government has undertaken to publish its response to the consultation by 7 April.