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Mass Media: Complaints

Question for Department for Culture, Media and Sport

UIN 60964, tabled on 20 January 2017

To ask the Secretary of State for Culture, Media and Sport, with reference to the progress update to the All-Party Parliamentary Group against Anti-Semitism Inquiry into the rise in the number of anti-Semitic incidents following the Gaza conflict in 2014, published by the Department for Communities and Local Government in December 2016, what the evidential basis is for the statement that there are clear ways to register complaints regarding media content.

Answered on

22 February 2017

The press self-regulators, the Independent Press Standards Organisation (IPSO) and the Independent Monitor for the Press (IMPRESS) each have a clear process for making complaints regarding the publications they regulate. Information about IPSO's complaints process is available here: Information about IMPRESS's complaints process is available here:

Ofcom's process for complaints covers content on television, radio and on demand programme services. The Broadcasting code includes rules designed to protect viewers and listeners from harm and offence – such as what can be screened on TV before the 9pm watershed. Other areas of the Broadcasting Code address issues such as impartiality and accuracy, sponsorship and commercial references as well as fairness and privacy. Information about Ofcom's complaints process is available here

In addition, Government expects social media providers to have robust process in place and act promptly when abuse is reported. The UK has strict laws governing such content, which apply equally online and offline.