To ask the Secretary of State for Work and Pensions, whether a system exists for participants in the Work Programme to report mistreatment or other poor employment practices by employers in the Programme.
Answered on
24 January 2017
Providers are required to have effective, accessible complaints procedures available to all participants that individuals may use if they are unhappy with any aspect of the service from Work Programme providers.
Individuals who feel they have not received adequate support or are otherwise dissatisfied with their provider, are asked to raise their complaint directly with the provider through their formal complaints process. If individuals have exhausted the provider’s complaint process and are still unhappy they can escalate the issue to the Independent Case Examiner.