Skip to main content

Universal Credit

Question for Department for Work and Pensions

UIN 60054, tabled on 16 January 2017

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that universal credit claimants have access to IT facilities in order to help them comply with the claimant commitment.

Answered on

19 January 2017

Work Coaches assess claimants’ digital capability at their initial work search interview and, where help is needed, they can refer claimants for Assisted Digital and Digital Inclusion Support. These services are offered as part of the Universal Support package which provides additional assistance to build claimants’ confidence and competence with IT, enabling them to manage their Universal Credit account online, as well as accessing on-line job search facilities and training to comply with their Claimant Commitment.

Our research shows that, in June 2016, 99.7 per cent of submissions of information to support claims and 90.0 per cent of reported changes of circumstances were completed by claimants using the UC full service online system.

All jobcentres across the country have Wi-Fi and computers available for claimants to access the internet. Claimants who are unable to manage their claim online can receive telephone and face to face support.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.