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Universal Credit

Question for Department for Work and Pensions

UIN 57447, tabled on 13 December 2016

To ask the Secretary of State for Work and Pensions, what steps his Department has taken to deal with the backlog of universal credit claims; and what support there will be in December 2016 for people waiting for such claims.

Answered on

16 December 2016

There is no backlog of Universal Credit claims. Where claims are delayed this is due to more information being required from the customer.

Claimants in financial need can apply for an advance of Universal Credit. These requests can be made over the telephone and a decision can be made by agents on that call.

All new Universal Credit claimants have the opportunity to discuss any concerns about how to budget their monthly payment with their work coach. Personal Budgeting Support is available online, by phone and face to face for those with budgeting difficulties.

During December 2016, advances of Universal Credit and Personal Budgeting Support will be available as usual.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.