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Universal Credit: Telephone Services

Question for Department for Work and Pensions

UIN 57335, tabled on 13 December 2016

To ask the Secretary of State for Work and Pensions, what the average call waiting time was for (a) a claimant and (b) an hon. Member's office enquiring about a universal credits claim.

Answered on

16 December 2016

a) The Average Speed to Answer when a claimant makes a call to Universal Credit is 3 minutes 27 seconds based on this financial year to date.

b) We do not hold data specifically for calls made from hon. Member's office’s enquiring about a Universal Credit.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.