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Fisheries: Migrant Workers

Question for Home Office

UIN 54419, tabled on 23 November 2016

To ask the Secretary of State for the Home Department, what procedures are in place to ensure the timely resolution of immigration queries relating to people working on fishing boats.

Answered on

30 November 2016

The Home Office does not break down immigration queries by sector.

However, UK Visas and Immigration’s (UKVI's) customer service teams have a service standard of answering 95% of written immigration enquiries within 20 working days.

Each customer service team, including for Members’ correspondence, has a Standard Operating Procedure in place to ensure that replies are handled in a timely manner, or that the customer is contacted if the service standard cannot be met. Performance is closely monitored at a local and senior level.

Customers may also use UKVI's Customer Contact Centre where they are sign posted to relevant information available on the website.

Answered by

Home Office