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Telephone Services: Speech and Language Disorders

Question for Department for Culture, Media and Sport

UIN 53944, tabled on 21 November 2016

To ask the Secretary of State for Culture, Media and Sport, with reference to the finding of the website on voice recognition systems and duties on companies to make reasonable adjustments, published on 25 September 2012, what statutory requirements there are for companies that use computer answering systems to ensure that those with stammering and other communication needs are able to speak to a real person.

Answered on

30 November 2016

The use of an automated answering service is a commercial decision. However many companies offer alternative methods of contact to assist callers who encounter difficulties when using an automated answering service.